Conflict Keeps Teams at the Top of Their Game - Mark de Rond - Harvard Business Review
Managers often worry about conflict in their teams, afraid that any sign of trouble will undermine performance. A typical response to conflict is to ignore it — to avoid getting to the root of the problem and hope that it will somehow go away. In our MBA program we call these "cappuccino teams": Every time conflict rears its ugly head, people break for coffee, presumably in the hope that it will help restore harmony. It...
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